Recently, a Seattle Small Claims Court held that online retailer, Amazon.com, did not have to honour a sale price mistakenly listed on its website. A customer had purchased a television that had been listed for $99.99. However, the correct sale price was $849.99. The customer received an e-mail confirming the transaction and providing a shipping date upon completing the order. Two days later, the online retailer notified the customer of the mistake and canceled the order. The customer's credit card had not yet been charged since Amazon.com does not charge for purchases until the item enters the shipping process. Amazon.com's pricing policy states that if an item's actual price is higher than the listed price, Amazon has the discretion to cancel the order and notify the customer of the cancellation, or contact the customer for instructions before shipping the item. The District Court judge held that the contract was not complete, since the customer's credit card had not been charged and that the terms of the contract applied, regardless of whether the customer read the policy. For more information, visit: http://makeashorterlink.com/?F55A12E63

E-TIPS® ISSUE

03 02 13

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