On June 9, 2020, the Office of the Privacy Commissioner of Canada (OPC) announced the results of its 2019-20 survey of Canadian businesses on privacy-related issues. The OPC commissioned the survey to understand the type of privacy policies and practices that businesses have in place, the businesses’ compliance with the law, and their awareness and approaches to privacy protection. The telephone survey was conducted in late 2019 with 1,003 business representatives across Canada.
The survey reports the following key findings:
Overall, the survey found that the importance businesses attribute to protecting customers’ personal information has significantly increased over time, from 62% in 2011 to 81% in 2019. The complete survey report is available here.
The OPC conducts similar research surveys every two years to inform future guidance to individuals and organizations on privacy issues and enhance its outreach efforts with small businesses.
Summary By: Anna Troshchynsky
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