Air Canada, in partnership with IBM, is piloting a wireless system to help ticket agents check-in late passengers as they wait in the queue at Toronto's Pearson airport. The system is based on the partnership's electronic kiosks, in use since 1998 by Air Canada.
Air Canada personnel equipped with a wearable computer and a mobile printer attached to their belt swipe the passenger's credit card or frequent flier card and pull up the reservation. The agents can also input the passenger name and flight number on the computer's touch screen pad. Once a passenger's reservation is displayed, the agent checks the passenger in and prints a boarding pass enabling the customer to go directly to the gate.
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E-TIPS® ISSUE
02 06 20
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